FAQ
When will my order ship?
Our current processing time is 3–14 business days unless otherwise stated on the product page. During high-volume sales, launches, or holidays, processing may take a little longer.
When will my pre order ship?
Pre-orders will ship after the timeframe listed in the product description, which is typically around 4 weeks. Please be sure to review the description for the most up-to-date shipping estimate before reaching out. If your order is still within the stated preorder timeframe, please refer back to the item description for updates. Due to high email volume, messages regarding orders that are still within the listed processing window may not receive a response. If your order goes beyond the estimated timeframe, we will communicate any delays or updates through our Instagram page and/or the product description.
Made-to-Order Items
All made-to-order items are final sale and cannot be returned. This includes graphic tees, sweatshirts, and any items we customize or press in-house. If you have questions about sizing, please reach out before placing your order—we’re happy to help ensure the best fit!
Washing & Care Instructions
We want your custom pieces looking good for years to come. Wash in cold water and hang or lay flat to dry for best results. If needed, steam or iron inside out avoiding direct heat on the design to keep it looking fresh.
Can I Cancel or Change My Order?
Orders may be canceled within 24 hours of purchase. However, if your order has already been processed or a shipping label has been printed before the 24-hour window, we are unable to cancel it.
If there is an issue with your order, please contact our Customer Service team as soon as possible and we will do our best to help make it right.
If you entered the wrong shipping address, contact us immediately with the correct address. We will do our best to update it before your order ships.
Order changes may be requested within 24 hours of purchase, but changes are not guaranteed.
Order Mistakes & Remakes
If we made an error with your order, please reach out to our Customer Service email as soon as possible with a photo of the issue. We’re happy to remake your item if you contact us within 5 days of delivery and the mistake is on our end. If the error was made when placing your order, we’re unable to offer a remake—but still reach out and we’ll do our best to help find a solution. Please note: we cannot offer remakes for items showing normal wear and tear or for items that have not been properly cared for.
Lost or Stolen Packages
Once your order leaves our facility, it is in the hands of the shipping carrier and no longer under our control. Because of this, we are not responsible for lost or stolen packages. Tracking updates available to you are the same ones we see on our end. If your package is marked as “delivered,” we recommend waiting at least 24 hours, as carriers sometimes scan items early. Be sure to check with neighbors and your local post office as well. If your package is truly lost or stolen, and you purchased our route protection you will file a claim through them, and they will walk you through.
Issues with Your Order
If something isn’t right with your order—like an incorrect color or design—we’re here to help. Please email our Customer Service team with a photo of the issue so we can review it and get the process started. Once confirmed, we’ll make it right by offering a remake or store credit.
Return & Exchange Policy
Please double-check all details before placing your order, including sizing and design selections. We recommend using our sizing charts as a guide to ensure the best fit. We’re unable to accept returns or exchanges for reasons such as selecting the wrong size, or turnaround time concerns. Our current processing time is always listed and updated on our page. If there is an error on our end, we will absolutely make it right. Please contact us as soon as possible—items are eligible for a remake only if we are notified within 5 days of delivery.
Contact Us
The best way to reach us is by email at bourboncustomerservice@gmail.com Please note: email is the most efficient way to contact our team direct messages on social media may not be seen or responded to as quickly. We kindly ask for up to 1-3 business days for a response. Any messages sent over the weekend will be answered on Monday.
Sezzle & ShopPay Returns / Cancellations
Orders placed using Sezzle or ShopPay follow our standard return policy. Eligible returns (within 7 days of delivery) will be issued as store credit only. If you return part or all of your order and still have remaining installments, you’ll continue making those payments until the full purchase amount is paid off. Once processed, you’ll receive store credit for the returned item(s) in the full amount.
Return Guidelines
• Returns must be initiated within 7 days of delivery.
• We provide return labels through our return portal. A $6 return fee will be deducted to cover shipping.
• Please make sure your return is shipped back by day 7. We go off the delivery date shown on the USPS tracking provided at shipment.
• Returns outside of this timeframe will not be accepted. As well as any returns not processed through our portal will not be accepted
Once your return is delivered, please allow up to 3 business days for processing to receive your store credit.
Exchanges
Due to our small team and fast-moving inventory, we no longer offer direct exchanges. If you need a different item, you have two options:
• Return your original item and use your store credit to place a new order, or
• Go ahead and purchase the new item now, and once we receive your return, we’ll issue a refund to your original payment method.
Missing Item
We carefully check every order, but mistakes can happen. If something is missing, please email with your order number within 2 days of delivery so we can assist you.
Price Adjustments
We do not offer price adjustments for temporary promotions or discounts. Please double-check that any codes or discounts are applied before completing your purchase, as we’re unable to make changes afterward.
Holiday Styles
Holiday items have special return guidelines:
• Items cannot be returned within 7 days leading up to the holiday
• Items are not eligible for return after the holiday has passed
• To qualify for a return, holiday items must be approved before the holiday date